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PCMH

We want to be your Person-Centered Medical Home.

Heart City Health proudly holds a Level 3 Patient-Centered Medical Home accreditation. We continue to provide high-quality care that earned us this distinction.

The key to a successful Patient-Centered Medical Home (PCMH) model is a combination of teamwork and information technology. With expert care and service we provide the best patient experience and are able to reduce your total cost of care.

Medical homes create ongoing partnerships between patients and their providers.

FEATURES OF THE PCMH

Person-Centered 

PCMH provides primary healthcare that focuses on the whole person. Medical homes help you manage and organize your care at a level where you are comfortable. We support you both culturally and linguistically. You can receive care in a language most appropriate for you.

Comprehensive Care

A team of care providers is essential for a medical home to provide comprehensive care. Physicians, nurse practitioners, medical assistants, pharmacists, social workers, dental personnel, and patient care coordinators are all a part of your “home.”

Coordinated Care

The medical home coordinates care across all elements of the broader healthcare system. This includes specialty care, hospitals, home healthcare, community services, and support. Care coordination is critical during the transition between various sites of care.

Committed to Quality and Safety

The medical home is always seeking ways to enhance quality and pursue improvements. This is so patients and families can make informed decisions about their health.

As your PCMH, Heart City Health Center offers quality healthcare with support services and compassionate and trustworthy providers.

Heart City Health is your partner in health.

Welcome. I’m here to tell you about a better approach to health care. Everyone’s health needs are different, but whether you see your doctor once a year or a lot more often, it can be a hassle.

First, it’s often hard to get an appointment. You rush to get there, but you may end up waiting, and your doctor’s rushed too. So even though she’d like to spend more time with you, she only has a few minutes to find out what’s wrong.

The fact is you may end up feeling like just a number or just the next person in a long line. Your doctor only hears about your sore throat or swollen knee that pain in your back or your daughter’s cough and there’s no time for you and your doctor to talk.

It’s even worse if you have a problem in the middle of the night and you’re not sure if it’s serious. Do you wait and try to get an appointment or do you go to the ER where the doctor doesn’t know you? What if he wants to run all kinds of tests? Does your insurance cover all those? It’s a lot to deal with, and it’s even more complicated if you need to see specialists, like a cardiologist, an allergist, or a dietitian.

That’s a lot of different health care providers giving you tests, prescriptions, and treatments. Plus, no one provider knows what the others are doing. When you think about it, they’re each just looking at a piece of you. So no one sees the whole picture.

PCMH

Shouldn’t this be a lot easier and less confusing? Well yes! And that’s why there’s a new approach to health care that puts all the pieces together. It’s called the Patient-Centered Medical Home, and it’s a way to give you better more personal care.

Now even though it’s called medical home, it’s not a place. It’s much bigger than that! A whole team of people who know you work together to give you the best care. It’s led by your health care provider who gets to know you well and works with people like nurses and pharmacists to make sure everyone’s on the same page when it comes to your care.

There are also people on the team to help you with things like medication costs or insurance questions. Your team is made up of whoever you need, so it changes as your health needs change. For example, if you need a specialist, your team can help you find someone right for you and your provider will keep up on everything and make sure the whole team is in the loop about your treatment.

Many medical homes also use things like electronic health records to help coordinate your care. That way you don’t have to keep going over the same information with each health care provider. Your time is valuable, and your team knows you’ve got a lot going on. So, in a medical home, it’s easier to get care when you need it.

If you’ve got a problem at night or on the weekend you can call, and you may be able to get the help or information you need without even going into the office, or if you need to come in, the schedule during the week is a lot more flexible. So you can often get a same-day appointment or even a longer appointment if you need it.

But patient-centered care isn’t just about getting help when you or someone in your family gets sick. It’s about preventing problems, so you stay healthy. They’ll make sure you get things like a yearly checkup or any shots you need.

Custom Care

Your care is tailored or custom built based on your health and family history. So if you need any tests, they’ll contact you to explain the results and schedule any follow-up care. Because once you have the whole picture, you and your provider can work together to make decisions about your health.

It’s a partnership so speak up. After all, they want you to ask questions, and they want to hear about anything you’d like to change or improve. Do you need to get more sleep, to lower your cholesterol, or lower your stress level? They’ll help you set goals that make sense for you then it’s up to you to make those changes and to let them know how it’s going.

When it comes to things like asthma diabetes or high blood pressure, they know this can be overwhelming so your team will make sure you get the tools you need. They’ll also take time to explain everything make sure you have the support and resources you need and listen to your concerns. Because caring for the emotional side is just as important as the physical side.

After all, you’re not just a name on a chart, you’re a whole person, and with the patient-centered medical home your team provides health care that fits your life, so you feel taken care of and well at home

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